Zaštita potrošača u Republici Srbiji u procesu pridruživanja Evropskoj Uniji

Consumer Protection in the Republic of Serbia in the EU Accession Process

Saša Veljković

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Izdanje:

44/1

DOI broj:

UDK 366.5

Apstrakt

Politika zaštite potrošača predstavlja jedno od najznačajnijih pitanja u Evropskoj uniji. I pored značajnih napora ka harmonizaciji, još uvek su primetne različite pozicije razvoja zaštite potrošača u pojedinim zemljama EU. Republika Srbija, na svom putu evrointegracija, pored ostalih zadataka, u poslednjih nekoliko godina intenzivno radi na popravljanju pozicije potrošača i implementaciji direktiva i uputstava Evropske unije na ovom polju. Značajni razlozi da se državni organi posvete pitanju zaštite potrošača jesu i neretka pojava tržišnih anomalija, neetičkog ponašanja preduzeća, lošijeg kvalitet roba i usluga, ali i pritisak potrošača i njihovih organizacija. Donošenje odgovarajućeg Zakona, usvajanje i primena integrisane strategije zaštite potrošača u Republici Srbiji, delovanje potrošačkih organizacija i druge aktivnosti, dali su određene rezultate. U radu se analizira postojeće stanje u Republici Srbiji i upoređuje sa razvojem u izabranim zemljama Evropske unije. Osnovni cilj analize bio je da se utvrde dalje smernice razvoja zaštite potrošača i razmotri uloga državnih organa i institucija, organizacija potrošača, preduzeća i ostalih učesnika na tržištu. Na osnovu analize izvedeni su odgovarajući zaključci i preporuke, koji su prezentovani u završnom delu rada.

Abstract

Consumer Protection Policy is one of the most important issues in European Union. Beside significant harmoniza-tion attempts, the different positions of development of consumer protecion in some European Union countries are still evident. During the last few years The Republic of Serbia, on its EU integration path, apart from other tasks, has been intensively working on consumer posi-tion’s improvement and on directives and EU regulations implementation in this field. Important reasons of the State’s dealing with the consumer protection issue are often market disbalance appearance, nonethical business practices, bad quality of goods and services, as well as, forcefull influence of consumers and their organizations. Having passed the appropriate Law, adopted and imple-mented integrated consumer protection strategies in the Republic of Serbia, the activity of customer organizations and other activities, have given certain results. In this paper the current situation in the Republic of Serbia has been analysed and compared with the development of selected countries of the EU. The main aim of this analysis was to define further directions of the development of consumer protection and to study the role of the State and its institutions, customer organizations, companies and other market participants. On the basis of this analysis some conclusions and recommendations have been made and presented in final part of this paper.

Reference

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